Privacy Policy
Last updated: July 20, 2026
Who We Are
This Privacy Policy describes how EVELYN SYLVIE Inc., doing business as SYLVIE SILK, collects, uses, discloses, and protects personal information through sylviesilk.com and related services.
Our contact information is:
EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States
Telephone: +1 917 669 5976
Email: privacy@sylviesilk.com
References to “SYLVIE SILK,” “Sylvie Silk,” “we,” “us,” and “our” refer to EVELYN SYLVIE Inc.
Scope of This Policy
This Privacy Policy applies when you:
- visit sylviesilk.com;
- create or use a customer account;
- purchase or inquire about our products;
- subscribe to our communications;
- contact customer service;
- submit a return, exchange, or privacy request; or
- otherwise interact with us online.
This policy does not govern third-party websites, platforms, or services that maintain their own privacy policies.
Personal Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
You may provide:
- your name;
- billing and shipping addresses;
- email address;
- telephone number;
- account username and password;
- order and purchase information;
- product preferences;
- gift-recipient information;
- customer-service correspondence;
- return, exchange, or refund information;
- newsletter or marketing preferences; and
- information submitted through forms, reviews, or other website features.
Please do not provide sensitive personal information through ordinary contact forms or customer-service messages unless it is necessary for us to respond to your request.
Payment and Transaction Information
When you place an order, payment information is processed by the payment provider available at checkout.
We generally receive transaction details necessary to confirm payment, process the order, prevent fraud, issue refunds, and maintain accounting records. We do not ordinarily receive or store your complete payment-card number when the transaction is processed by an independent payment provider.
Payment providers may process personal information under their own privacy policies and legal obligations. PayPal, for example, describes itself and the merchant as independent controllers for certain payment-processing activities. (PayPal)
Information Collected Automatically
When you use the website, we and our service providers may automatically collect:
- IP address;
- browser and device information;
- operating system;
- referring and exit pages;
- pages viewed;
- date and time of access;
- approximate geographic location;
- shopping-cart and checkout activity;
- cookie identifiers;
- website-error and security information; and
- information concerning how the website is used.
This information may be collected through cookies, server logs, pixels, local storage, and similar technologies. Additional information is available in our Cookie Policy.
Information From Other Sources
We may receive information from:
- payment processors;
- shipping carriers;
- fraud-prevention services;
- analytics and technology providers;
- social-media platforms when you interact with us there;
- marketing or email providers; and
- other parties involved in completing a transaction or providing a requested service.
How We Use Personal Information
We may use personal information to:
- operate and maintain the website;
- process and fulfill orders;
- arrange shipping and delivery;
- provide customer service;
- process returns, exchanges, and refunds;
- create and administer customer accounts;
- communicate about orders or inquiries;
- send marketing communications where permitted;
- personalize website and shopping experiences;
- maintain shopping-cart functionality;
- detect fraud, abuse, and security threats;
- troubleshoot technical problems;
- improve our products, services, and website;
- maintain business, tax, and accounting records;
- enforce our terms and policies;
- establish, exercise, or defend legal claims; and
- comply with legal and regulatory obligations.
We seek to collect and retain only information reasonably necessary for legitimate business and legal purposes. The FTC advises businesses to understand what information they hold, limit collection, secure retained data, dispose of it appropriately, and prepare for security incidents. (Federal Trade Commission)
Legal Bases for Processing
Where European or United Kingdom data-protection law applies, we may process personal data on one or more of the following bases:
- Performance of a contract: to process an order, deliver products, administer an account, or provide requested customer service.
- Legal obligations: to maintain required records and comply with tax, accounting, consumer-protection, customs, and other laws.
- Legitimate interests: to operate and protect the business, prevent fraud, improve the website, communicate with customers, and defend legal rights.
- Consent: for certain marketing communications, non-essential cookies, or other activities where consent is required.
Where processing depends on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
EU and UK privacy guidance requires businesses to explain their purposes, lawful bases, retention practices, recipients, and available individual rights in understandable language. (EUR-Lex)
How We Disclose Personal Information
We may disclose personal information to service providers and other parties that assist us with:
- website hosting and content delivery;
- e-commerce and account administration;
- payment processing;
- order fulfillment;
- shipping and delivery;
- email and customer communications;
- analytics;
- fraud prevention;
- website security;
- technical support;
- accounting, legal, and professional services; and
- compliance with legal obligations.
Shipping extensions and carriers may receive customer and order information required to calculate rates, fulfill orders, or provide tracking. (WooCommerce)
We may also disclose information:
- when required by law, subpoena, court order, or lawful government request;
- to investigate fraud, security incidents, or unlawful conduct;
- to protect our rights, customers, employees, or property;
- in connection with a merger, acquisition, financing, reorganization, or sale of business assets; or
- with your instruction or consent.
Service providers are permitted to use information only for the services they provide to us, subject to their contracts and applicable law.
Sale and Targeted Advertising
As of the date of this policy, SYLVIE SILK does not sell personal information for money.
We do not knowingly sell or share personal information for cross-context behavioral advertising as those terms are defined under applicable U.S. state privacy laws.
Should our practices change, we will update this policy and provide any notice, consent mechanism, or opt-out required by applicable law.
Cookies and Similar Technologies
We may use cookies and similar technologies necessary to:
- operate the website;
- remember shopping-cart contents;
- maintain account sessions;
- protect the website from fraud and abuse;
- remember language or display preferences;
- understand website performance; and
- measure or improve marketing, where permitted.
Where required, non-essential cookies will be controlled through a consent-management tool.
You may manage available choices through the Cookie Preferences link in the website footer. Additional details will be provided in our Cookie Policy.
Marketing Communications
Where permitted, we may send information about products, collections, availability, events, or other SYLVIE SILK news.
You may unsubscribe through the link in a marketing email or contact us directly. Even after unsubscribing from marketing, you may still receive non-promotional communications concerning orders, accounts, returns, security, or customer-service requests.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- fulfilling and documenting transactions;
- maintaining customer accounts;
- providing customer service;
- satisfying tax, accounting, customs, and legal obligations;
- preventing fraud;
- resolving disputes; and
- enforcing agreements.
Retention periods may differ depending on the type of information, the nature of the transaction, legal requirements, and whether information is needed to establish or defend a legal claim.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it.
International Data Transfers
SYLVIE SILK is located in the United States.
When you interact with us from another country, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Where required, we use legally recognized transfer mechanisms or rely on service providers that maintain appropriate contractual and organizational safeguards.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
However, no website, database, transmission, or storage system can be guaranteed to be completely secure. Please use a unique password for your SYLVIE SILK account and do not share it with others.
The FTC can enforce privacy and security promises made by businesses, which is why this policy should describe only practices that SYLVIE SILK can actually maintain. (Federal Trade Commission)
Your Privacy Rights
Depending on where you live, you may have the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion;
- receive certain information in a portable format;
- restrict or object to certain processing;
- withdraw consent;
- opt out of certain targeted advertising, sales, or profiling;
- appeal a decision concerning a privacy request; and
- complain to an appropriate privacy or data-protection authority.
These rights are not absolute and may be subject to identity verification, legal exceptions, recordkeeping requirements, or our need to retain information to complete a transaction or defend a legal claim.
The New Jersey Data Privacy Act includes rights concerning access, correction, deletion, portability, and certain opt-outs where the law applies to a business. (Cybersecurity Cell)
How to Submit a Request
Submit a request by contacting:
Email: privacy@sylviesilk.com
Telephone: +1 917 669 5976
Mail: EVELYN SYLVIE Inc., 627 Locust Street, Roselle, NJ 07203, United States
Please write Privacy Request in the subject line.
We may request information reasonably necessary to verify your identity and protect your account. An authorized agent may submit a request where permitted by applicable law, but we may require evidence of the agent’s authority.
European and United Kingdom Rights
Individuals in the European Economic Area or United Kingdom may also have rights to:
- receive information about processing;
- access personal data;
- correct inaccurate data;
- request erasure;
- restrict processing;
- object to processing based on legitimate interests;
- receive portable data;
- withdraw consent; and
- lodge a complaint with the applicable supervisory authority.
The GDPR requires controllers to facilitate rights under Articles 15 through 22, subject to applicable conditions and exceptions. (EUR-Lex)
Children’s Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without legally required authorization.
If you believe a child has provided personal information to us, contact privacy@sylviesilk.com so that we can review and, where appropriate, delete it.
The U.S. Children’s Online Privacy Protection Rule applies specific requirements to websites directed to children under 13 or operators with actual knowledge that they are collecting information from such children. (Federal Trade Commission)
Third-Party Links and Services
The website may link to third-party websites, payment services, social-media platforms, or other services.
We do not control their privacy or security practices. Review the applicable third party’s privacy policy before submitting personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- our products or services;
- website technology;
- payment or shipping providers;
- data-processing practices; or
- applicable legal requirements.
The revised version will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or request consent.
Contact Us
Questions, complaints, or requests concerning this Privacy Policy may be directed to:
EVELYN SYLVIE Inc.
Doing business as SYLVIE SILK
627 Locust Street
Roselle, New Jersey 07203
United States
Email: privacy@sylviesilk.com
Telephone: +1 917 669 5976